Orders are typically dispatched within 7–10 working days after payment confirmation.

You will receive a tracking number via email, which will enable you to track the package through the carrier's website.

Yes. You have the right to cancel your online order within 14 days of delivery.

Email us at info@offroad-ebikes.co.uk within 14 days of delivery. Return shipping is the customer's responsibility unless the item is faulty.

Yes. All bikes include a 12 months manufacturer’s warranty covering mechanical and electrical faults (excludes wear and tear, misuse, and unauthorized modifications). Duration and full terms are available on request or on our website.

No. Riders are solely responsible for their safety and ensuring proper use of the product. Always ride responsibly and wear safety gear.

【Powerful Motor】 750W High-speed brushless motor provides very strong power with a top speed of 30 mph/h. Even on off-road, steep stone paths, the mountain electric bike can easily go uphill. The original speed will be locked at 25km/h, If you want a better experience, please contact us.

Please click here to view the JANSNO User Manual.

Accessories Please click here for installation video tutorial.

We get this question a lot! Determining an e-bike's exact range is complicated and difficult to put a single number on.

It’s important to keep in mind that riding range for all e-bikes depends on many factors including：

- Total payload (weight), rider + gear

- Average speed- Pedal assist level- Throttle usage

- Tire pressure

- Hill grade

- Wind

- Road conditions

- Riding position

- Outside temperature

- How much you pedal

- Tire type

- Age of the battery

So... how far can you go?

The range comes down to this: How much energy is required to move the bike at the speed you want to go? The mile ranges we list per battery size are the maximum our tester was able to achieve with. She road in optimal conditions, exclusively on level 1 assist, with no throttle usage. Depending on weight, amount of assist and throttle usage, range will be reduced.

Like any traditional bike, standard maintenance will increase the longevity and performance.

1. Seasonal tune ups on your bike are a great way to keep it in pristine shape!

2. Dirt, precipitation and grime from the road can cause brakes to squeak. Using a residue-free brake cleaner on the disc rotor will remove any lingering dirt or oils. This will ensure perfect, noiseless braking.

3. Proper gear shifting will protect the bike's derailleur and chain and keep the shifting smooth. Be sure to always be pedaling but removing 90% of the pressure on the pedals during the shifting process. Never pedal backwards while shifting.

4. Rain, grime, rock salt, and dirt can damage the chain over time, and cleaning your bike and chain will keep it safe and in working order. Using a moist rag and non-corrosive biodegradable cleaners is the most ideal way to clean your bike. Also using proper e-Bike chain lubes will also aid in preventing corrosion.

5. Battery maintenance is also crucial in ensuring the longevity of your bike. You can extend the life and range of your battery by not frequently completely draining the battery completely.

If the batteries are being stored for long periods of time, it is best to keep the battery partial charged around 50-75%. In addition, it is important to make sure that the silver ring on the battery and battery holster is tight. This will ensure a perfect connection between the battery and bike.

The X70's dual batteries operate in tandem, providing extended range and power. They can function either independently or concurrently, offering flexibility to the rider based on their needs and preferences.

Jansno eBike *1

X50 battery 1 (X70 battery 2)

Charger *1

Display *1

Transmission *1

Taillight *1

Headlight *1

Fender (set) *1

Multifunctional combination tool *1

Instructions *1